Terms & Conditions — Website Use

Last updated: 19 August 2026

1. Who we are

This website (caelan.care) is operated by Excellence Digital Solutions Ltd, trading as Caelan, a company registered in England and Wales (company number 15046952), with its registered office at 15 Clayburn Circle, Basildon, England, SS14 1PZ, United Kingdom.

Contact: rosie.kavanagh@caelan.care · +44 (0)1268 203030

By using this website you accept these terms. If you do not accept them, please do not use the site.

2. What these terms cover

These terms govern your use of this website only. They do not govern use of the Caelan software platform, which is provided to care organisations under a separate written agreement between Excellence Digital Solutions Ltd and each customer. If there is any conflict between these terms and a customer agreement, the customer agreement prevails.

3. Use of the website

You agree to use this website lawfully and not to:

• Attempt to gain unauthorised access to the site, its servers, or any connected systems
• Introduce viruses or other malicious material
• Copy, scrape, or reproduce the site's content for commercial purposes without our written permission
• Use the contact form to send unlawful, offensive, or misleading material

4. Intellectual property

The Caelan name, logo, and all content on this website (including text, graphics, and design) are owned by or licensed to Excellence Digital Solutions Ltd. You may view and print pages for your own reference, but no other use is permitted without our written consent.

5. Information on this site

The content of this website is provided for general information about our products and services. It is not professional, legal, regulatory, or clinical advice. While we take care to keep the site accurate and up to date, we make no warranties that the content is complete, accurate, or current, and features described may change as the product develops.

6. Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Subject to that, we are not liable for any loss or damage arising from your use of (or inability to use) this website or your reliance on its content. Use of the Caelan platform itself is governed by the applicable customer agreement, including its own liability provisions.

7. Links to other sites

This website may contain links to third-party websites. We have no control over their content and accept no responsibility for them.

8. Privacy

Personal data collected through this website is handled in accordance with our Privacy Policy.

9. Changes to these terms

We may revise these terms at any time by updating this page. The "Last updated" date shows the current version.

10. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.